In the unlikely event that you are not satisfied with your purchase you may contact us directly by Telephone on 01386 423060 0r if Telephoning from outside the United Kingdom  Please Phone  +44 (0) 1386 423060 - 10am to 6pm (GMT)  Monday - Saturday or alternatively email sales@sensiesgreenkarma.com within 7 days of receipt of your purchase.

Unless specified, all items we sell are new. If you have any reason to return an item, please contact us first.

When you contact us, we will advise how to return and whether to return by Standard, Recorded or Registered Mail.

In all circumstances you MUST get and keep a proof of return.
Reasonable Postage Costs will be reimbursed only on goods that are faulty or have been sent in error.

Please ensure a letter, with a contact telephone number accompanies any return.
Returns can only be processed when an item has been received at our Shop.

Faulty Items - these will always be accepted back and we will, in the first instance, try and send a replacement. If a replacement cannot be sent then a refund will be issued, unless we are advised that you would like an alternative.

We reserve the right not to take returns where there is no fault with the product. If, at our discretion, we do take a return, a Credit Note (not redeemable for cash) will be issued. Any costs we incur may be deducted accordingly.

Due to the advent of CD and DVD Copiers, we are unable to accept any returns where the item has been opened.
 
Important Please Remember Any claim for damage or shortage must be made within 7 days of receipt of your purchase.

Sensies Green Karma

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